Rutgers University Health Services

Camden
Newark
New Brunswick

Basic student health insurance provides some coverage for emergency room visits, hospitalization, referrals, and much more. A $50,000 major medical and $100,000 policy is available to purchase at very reasonable rates.

The health centers are not equipped to deal with life-threatening emergencies - use the nearest emergency room or call the RU police.

The Rutgers Student Health Centers are designed to provide health care for Rutgers Students. To receive health care at any of the health centers, make an appointment with a health care provider of your choice.

Appointments: Arranging for an appointment at a health center is the best way to ensure seeing the practitioner of your choice. It also assures that you will spend less time waiting at the health center.

How to make an Appointment:

You may make an appointment by calling the health center of your choice or by dropping in during the health centers regular working hours to make an appointment with the receptionist. The time set for your appointment will be held for you. It is very important to arrive at the time scheduled for your appointment or shortly before, so that you and your provider will have enough time to interact. If you need to cancel an appointment, call the health center in advance so that another student may be seen in your place.

Appointments are necessary for the following types of health care needs: gynecological exam, physical exam, counseling, and chronic care, such as diabetes control and allergies (except emergency).

Problems of an emergency nature do not require appointments. Care should be sought promptly for such problems as: sore throats, sexually transmitted infections, and other acute infections, accidents, and injuries.

Walk-ins: Going to your local health center without an appointment will be a problem in most cases. Call first for the next available appointment. Medical emergencies however, will be seen immediately. In the event of an emergency, tell the receptionist if you are in pain or if you need to lie down.

When you come into a health center to receive care, go to the front desk for help from the receptionist.

Waiting Times & Delays:

Because the number of students needing health service is greater than the number of health care providers, students are asked to make an appointment. Sometimes appointments are available for the same day that you are calling.

Practitioners make every effort to see students as soon as possible, but at high-traffic times, especially lunch time, or in case of other emergencies, waiting times may be longer. Waiting times often vary across the health centers.

Uncancelled Appointments: Making an appointment will assure time with a practitioner. Unfortunately, when students make appointments and do not keep them or cancel them, time is wasted that might have been used to help another student. Cancellations should be made (by phone or in person) 24 hours in advance.

Lateness: Arriving late for an appointment may cause the student with the next appointment to be seen even later. Extreme lateness may also require your being rescheduled with another appointment.

Use of health care centers during noon time: The lunch time - approximately 12:00 pm to 2:00 pm is a popular time for students to use the health centers. It is also a time when health service personnel have lunch breaks, which results in an overflow of students when fewer practitioners are available. This situation causes delays and increased waiting times. Avoid seeking care during these hours if you do not have an appointment, if possible.

In Newark: Walk-in hours (noon-1:30 pm) are reserved for emergencies, acute infections, consultations, call backs, lab results and prescription renewals. Please make appointments for other problems.

You do have a choice about how you will be cared for in the health center. If you feel confused or misunderstood, talk to the director, or leave your comments in our suggestion box.

Check the discussion section on our website for answers to questions and concerns about the health service.  The suggestions you make are very important to us. We look forward to hearing your suggestions and making your health care experience as positive as we can.

1. To receive considerate and respectful care at the Rutgers Student Health Services without discrimination based on age, religion, race, national origin, sex, sexual orientation, disability, marital or veteran's status, or diagnosis.
2. To receive an explanation of your diagnosis, treatment, and prognosis in terms you can understand.
3. To receive the necessary information to participate in decisions about your care and to give your informed consent before any diagnostic or therapeutic procedure is performed.
4. To refuse treatment, except as prohibited by law, and to be informed of the consequences of making this decision.
5. To expect that your personal privacy will be respected by all staff at the Rutgers Student Health Services.
6. To expect that your medical records will be kept confidential and will be released only with your written consent to any persons not legitimately connected with your care, or in cases of medical emergencies, in response to court-ordered subpoenas or to the state in the case of reportable diseases.
7. To know the names and positions of people involved in your care by official name tags or personal introductions.
8. To receive a full explanation of any research or experimental procedure proposed for treatment and the opportunity to give your informed consent before any procedure will begin.
9. To ask and receive an explanation of any charges that may be made by the Rutgers Student Health Services, even though they may be covered by insurance.
10. To obtain another medical opinion prior to any procedure.
11. To review any medical records created and maintained by the Rutgers Student Health Service regarding your care and treatment.
12. To request that health care service be communicated in your native language.

• Providing accurate information about your past medical history.
• Asking questions if you do not understand the explanation of your diagnosis, treatment, prognosis, or any instructions.
• Providing information necessary to process your insurance claims.
• Any charges billed to you.
• Following rules and regulations that are posted within the health center.

Eligible students may use any of the student health centers, but are encouraged to establish a sustained relationship at one health center, since continuity is important to quality care. You may transfer your medical records from one health center to another upon written request.

ADDRESS:

326 Penn Street
Camden, NJ 08102
(2nd floor, Student Center)
856-225-6005

HOURS: 8:30-4:30 pm, Mon-Fri

Other available services: Alcohol and other drug assistance programs, Health Education, Psychological counseling

Pharmacy: Prescriptions are filled within 24-48 hours

ADDRESS:

249 University Avenue
Newark, NJ 07102
(Student Services Building, 104 Blumenthal Hall)
973-353-5231

HOURS: 8:30-4:30 pm, Mon-Fri

Other available services:

Alcohol and other drug assistance programs for students 973-353-1236
Health Education 973-353-1236
Counseling services 973-353-5231
Psychiatric services 973-353-5805

Pharmacy Hours: 12:45 pm-4:30 pm, Mon-Fri    973-353-5201

After hours Newark and Camden:

For medical emergency proceed to the nearest emergency room. If it is a non-emergency, go to the Health Center the next business day. (See insurance certificate for medical emergency coverage.)

Busch/Livingston Health Center

ADDRESS:

110 Hospital Road
Piscataway, NJ 08854-8043
(Livingston Campus, near Athletic Center)
732-445-3250

HOURS: Clinical hours 8:30 am-5:00 pm, Mon-Fri. during the academic year. Closed for the summer. After hours call the Hurtado Health Center (until 8:00 pm.) After 8:00 pm, call the Rutgers Police for assistance-732-932-7211

Pharmacy Hours: 9:30 am-5:00 pm, Mon-Fri 732-445-3606

ADDRESS:

11 Bishop Place
New Brunswick, NJ 08901-1180
(College Avenue Campus, near quads)
732-932-7401

HOURS:
Appointment line 732-932-1990
Clinic hours 8:30 am-8:00pm, Mon-Fri
10:00 am-4:00 pm, Sat/Sun (only during academic year)

Other available services:

Alcohol and other drug assistance programs for students 732-932-7976
Mental Health Counseling 732-932-7827
Health Education 732-932-7710
Pharmacy 732-932-8033

Pharmacy Hours: 9:30 am-5:30 pm, Mon-Fri (during academic year) closed noon-1 pm; 10 am-3 pm, Sat

Willets Health Center

ADDRESS:

11 Suydam Street
New Brunswick, NJ 08901-2889
(Douglass Campus, across Nichol Avenue from the bookstore, behind the tennis courts)
732-932-9805

HOURS: Hours: 8:30 am-5:00 pm, Mon-Fri, during the academic year. Closed for the summer. After hours call the Hurtado Health Center (until 8:00 pm.) After 8:00 pm, call the Rutgers police for assistance-732-932-7211

Pharmacy Hours: 9:00 am-5:00 pm, Mon-Fri

732-932-9555

If you have any questions, comments or concerns, you may address them to:

1. The specific health care provider
2. The health center director
3. The University Director of Health Service at 732-932-8429
4. For Immunization questions, call any health center.

We welcome your evaluation.

All services are rendered confidentially without regard to race, religion, color, sex, age, sexual orientation, physical or mental disability, or marital, military or veteran's status.

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