• Rutgers Health Services does not provide care for families. We suggest that all families select an “in-network” provider before medical care is needed. This gives you an opportunity to get to know the provider you have chosen and their office before any urgent needs arise.
  • It is very important that families review their health insurance policy carefully and understand what expenses they will be responsible for before care is needed.
  • You can contact the customer service department of your insurance company to ask about your coverage. The contact information for your insurance company is often found on the back of your health insurance card.
  • The company may also have language translators to assist if needed, at no cost to you.
  • It is important to carry your health insurance and prescription cards with you in the U.S.A.

Getting care during regular working hours

  • Family members who are covered by health insurance plans in the U.S. should check the insurance company web site for a list of “in-network” medical providers including Pediatricians (providers who takes care of children), and Obstetricians (providers who takes care of pregnant women and deliver babies).
  • When looking for general medical care, look at the lists for in-network “Family Medicine “or “Internists”

Getting care at other times

  • Families who have health insurance but may be looking for care after regular office hours, or who cannot get an appointment with their regular health care provider, may wish to use an Urgent Care Center.
  • This is a less expensive way to obtain care than the use of the Emergency Department.
  • Urgent Care Centers will treat illness and injuries; however, life threatening illness and injury need to be treated in an Emergency Department.
  • Prior to going to an Urgent Care center, call and confirm the hours they are open and the location, as well as your insurance coverage.
  • Some Urgent Care Facilities include:

Getting care in an emergency

  • Emergency Department care is available for all individuals for medical and mental health emergencies, regardless of your ability to pay. You will be billed for these services and a payment plan will be worked out between you and the facility you use.
  • Local Emergency Departments can be found at Robert Wood Johnson Medical Center as well as St. Peter’s Medical Center.
  • Families with health insurance may want to check with their insurance provider to see if a facility is “in-network”, well in advance of an emergency.
  • To obtain assistance in the event of a sudden, life-threatening injury or illness, dial 911 from any phone.


  • If you need a prescription medication, the provider you see may give you a form with the medication information written on it. You will take this form to a pharmacy to get your medicine.
  • Some offices send the prescription electronically to the pharmacy you choose, and you will pick the medication up at the pharmacy.
  • A pharmacy can be found in many stores such as Shoprite, Target, and Wal-Mart. Pharmacies can also be free standing such as Walgreens or Rite-Aid.
  • You will need to have your prescription card with you to pick up your medication.
  • Pharmacies also sell over the counter medications which can be a very effective in treating symptoms.

Vaccines for children, spouses, and partners

  • Schools and day-care centers in the United States require children to be vaccinated from certain diseases based on the child’s age. Employers sometimes require vaccines for adults as well.
  • Vaccines are part of preventive care. When you are selecting your insurance plan, you will want to choose one that covers preventive care. If your policy does not cover preventive care, you will need to pay for vaccines. This can be very expensive.
  • Vaccines are most often obtained at pediatrician offices (providers who care for children), or family practice offices (general medical care providers). You can find these providers on your insurance company web site.
  • Using an “in-network” provider will cost the least amount of money.
  • Vaccines can sometimes be obtained at county health departments. Contact the County Health Department where you are living to see if they are available.
  • For Middlesex County:   Middlesex County Public Health Department
  • Vaccines are also available for adults at some pharmacies such as Walgreens. It is important to check your local pharmacy to see if they carry the vaccine you need, before going there.
  • Flu vaccines are widely available each year at many places including medical offices, pharmacies, public health departments and stores.

Families with no insurance

  • Family members that do not have health insurance may wish to contact a Federally Qualified Health Care Center (FQHC).
  • FQHC’s provide quality medical care to individuals. You do not need to have health insurance to get care at one of these centers.
  • Click here more information on FQHC’s
  • The FQHC’s in our area is:

Other available services

  • Families can check the web site for the town and county that they live in. Often towns and counties will hold free or low cost health screenings throughout the year. Some offer free or reduced cost vaccines. Some offer assistance in obtaining reduced cost prescription medication.
  • Each county will offer different services, so please check the county and the town that you live in.
  • For Middlesex County:     Middlesex County Public Health Department
  • There are many health and wellness programs as well as support groups run by various community organizations in the area. Many are free or very low cost to attend. Some sources for these programs include: